Reporting direct to the CEO of Longshot Kids Ltd, and the Board. Full Ops and P&L responsibility for KidZania Admissions, Contact Centre, Customer Service, F&B, and the delivery of the KidZania product to KPI targets. Also responsible for the Building & FM of the 76,000ft 2 site in prestigious ‘Westfield London’. 7 Direct Reports, 400 person team, & £10m pa turnover.
Reporting to the CEO and the Board of Extreme Cool Ltd, operationally and P&L accountable for all customer facing aspects of the 260,000ft 2, £32m private equity owned high-profile operation. 15 tenanted retail spaces including Snow+Rock/Nandos etc, B2C, B2B and Corporate F&B operation. £10m turnover/£3m profit. 450 staff inc. 180 Pros, 5 HODs inc. FM team.